Support Analyst

403Tech Inc. is comprised of a dynamic group of professionals dedicated to bringing I.T. solutions to small and mid-sized businesses in Calgary.

For this position, we are looking for key candidates who possess a strong service/support orientation. The Network Support Engineer will be responsible for maintaining the design and integrity of customer’s internal infrastructures. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.

Please attach resume, cover letter and salary expectations and send to

careers @ 403tech.com

POSITION RESPONSIBILITIES:

As part of the IT team in Calgary, this individual is responsible for providing onsite support to all customers including support through email, support tickets and phone calls.

Specific Duties

Provide support to clients via email, support tickets and phone calls on a day to day basis.
User Setup and Maintenance in Active Directory and applications
Desktop/Laptop Setup – Troubleshooting, Installing and Configuration through Help Bench
Provide input and create user documentation
Proactive communication of application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
Provide support for the testing of new and existing software applications under development or consideration for purchase.
Apply diagnostic utilities to aid in troubleshooting
Identify and learn appropriate software applications used and supported by the organization.

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Personal Specifications

Education

Experience

In-depth, hands-on knowledge of and experience with enterprise and desktop applications, including Microsoft Suite, Window (including desktop setup, installation and deployment), and Microsoft 365
Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
Able to develop and interpret technical documentation for training and end user procedures.
Knowledge of trends in technology relating to software applications.
Experience with building and maintaining databases for query and problem tracking.

Skills and Knowledge

Good understanding of the organization’s goals and objectives.
Excellent written, oral, interpersonal, and presentational skills.
Ability to conduct research into software development and delivery concepts, as well as technical application issues.
Ability to present ideas in business-friendly and user-friendly language.
Highly self motivated and directed.
Ability to absorb new ideas and concepts quickly.
Good analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Very strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Other

Work Conditions

Got questions about a specific technology?

Experience Excellence with Calgary's Premier IT Support!

403Tech isn’t just any IT company; we’re ranked among the elite Top 50 in Canada

“My experience with 403 has just been awesome. They have a great outlook as to how they look on the customer, and the service has been outstanding.”

“403Tech is committed to that fully managed approach to IT service – they’re proactive and responsive and get on top of any issues right away. We can always get them when we need them.”

“We would recommend 403Tech to another company requiring similar IT services because their customer service is excellent. Whether it’s a holiday or the weekend, 403Tech answers or inquiries and provides a solution.”

Would You Like To Work With An Award-Winning Calgary IT Support Company?

Your Information Is Safe With Us. 403Tech will never sell, rent, share or distribute your personal details with anyone. In addition, we will never spam you.

Our Location

Interested in discussing your vision? Visit 403Tech in Vancouver or Calgary for robust support essential for
seamless business operations. Let’s connect over a coffee!

Calgary

#204, 7730 Macleod Trail
SW Calgary, ABT2H 0L9

(403) 215-7506

info@403tech.com

VANCOUVER

#997 Seymour St.
Vancouver BC.V6B 3M1

1-604-757-3040